Legal

Terms of Service

Effective Date: June 22, 2026

SMS Terms & Conditions

1. SMS Consent Communication

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Melcore Auto Transport LLC, you may receive messages related to the following specific examples:

3. Message Frequency

Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Melcore Auto Transport LLC by submitting an online form.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [BUSINESS PHONE].

8. Standard Messaging Disclosures

Order Terms

A. Vehicle Modifications

Customer is solely responsible for notifying the Broker in writing of any modifications to the vehicle(s) that alter the manufacturer's original specifications, including but not limited to changes in size, weight, or configuration. Failure to do so may result in additional charges, including excess weight fees, for which the Customer shall be solely liable.

B. Timely Release of Vehicle

Customer agrees to ensure the timely release of the vehicle(s) to the Carrier in accordance with the agreed-upon schedule. Delays caused by, but not limited to, storage issues, auction restrictions, port access, towing delays, mechanical failures, scheduling conflicts, or personal issues may result in a Cancellation Fee and/or a Dry Run Fee of up to $200.

C. Deposit Due Upon Pickup

Upon the vehicle being picked up by the Carrier, the deposit amount shall become immediately due and payable. The Customer hereby authorizes Broker to charge the credit card on file for the deposit amount at that time.

D. Modifications After Dispatch

Should the Customer request any changes to the pick-up date, delivery date, or any material aspect of the order after a Carrier has been dispatched, a Rescheduling Fee may apply. Broker shall make reasonable efforts to accommodate such changes without additional cost; however, if unavoidable, the fee shall be assessed.

E. Modification of Agreement

Upon execution of this agreement, all prior and subsequent communications via phone, email, text message, or otherwise are hereby rendered null and void unless formally incorporated into the agreement via a written and signed addendum.

F. Changes to Payment Terms

Any changes to the agreed-upon payment terms requested by the Customer after contract execution may incur a Payment Change Fee, at Broker's sole discretion.

G. Bill of Lading and Condition Report (VERY IMPORTANT — READ CAREFULLY)

It is the Customer's sole responsibility to obtain a physical or digital copy of the Bill of Lading (BOL) and vehicle condition report from the Carrier at the time of pick-up. These documents serve as the official record of the vehicle's pre-transport condition. If the Customer fails to obtain or properly review these documents, Melcore Auto Transport (the Broker) and the Carrier shall be absolved of all liability in the event of any damage, theft, or loss.

The Customer must:

Failure to follow these steps may result in the denial of any claim by the Carrier's insurance company. All claims for damage, loss, or theft must be filed directly with the Carrier's insurance provider.

As a licensed property broker, Melcore Auto Transport does not carry cargo insurance and assumes no financial or legal responsibility for any damage, loss, or claims arising during transit, including but not limited to:

By using our services, the Customer understands that the Carrier is solely responsible for the condition and custody of the vehicle once it is picked up, and agrees to hold the Broker harmless in all such matters.

H. Carrier Assignment Window

Broker shall have up to five (5) business days from the Customer's first available date to assign a Carrier. Should the Customer select to cancel the agreement before the expiration of this period, a Cancellation Fee of $200 will apply.

I. Carrier Assignment Authority

Broker retains the exclusive right to assign a Carrier to fulfill the order without prior Customer approval. Broker will make reasonable efforts to inform the Customer of such assignment upon occurrence.

J. Contract Termination by Broker

Broker reserves the right to cancel this agreement at any time, with or without prior notice, if unable to secure Carrier services at the quoted rate. Broker shall use best efforts to locate and offer alternative transportation options should market conditions change.

K. Exclusive Representation and Load Posting

By executing this agreement, Customer affirms that no other brokers or transportation companies are involved in the transportation of the same vehicle(s). Customer authorizes Melcore Auto Transport to post the shipment on Central Dispatch. Engaging additional brokers or carriers may result in forfeiture of the deposit or adjustment to the quoted rate.

L. Price Variability

The transportation price quoted is based on recent shipments along comparable routes. Final pricing may be subject to change due to mechanical issues, weather events, carrier availability, Acts of God, or other unforeseen circumstances.

M. Payment Obligation

Customer agrees to remit full payment of the final transportation price as quoted or revised at the time of Carrier assignment and waives any right to dispute or charge back said amount once the vehicle has been delivered.

N. Reservation Deposit Finality

Once Carrier assignment details have been provided to the Customer, whether by phone, email, or SMS, the reservation deposit is considered earned, final, and non-refundable. By submitting the deposit, the Customer authorizes Melcore Auto Transport to begin carrier dispatch services and acknowledges that labor, time, and resources are committed immediately to secure transportation.

The Customer agrees not to dispute or charge back the reservation deposit for any reason, including but not limited to:

A chargeback or payment dispute initiated after Broker services have commenced constitutes a breach of this Agreement and may result in collections proceedings, legal action, and reporting to credit agencies. In such cases, Melcore Auto Transport reserves the right to recover all reasonable costs, including collection agency fees, attorney's fees, and court costs.

By agreeing to these terms, the Customer acknowledges that the reservation deposit reflects compensation for services rendered in the coordination and assignment of a Carrier and is not contingent upon the completion of transport by the Carrier.

O. Communication and Order Cancellation

Customer will be contacted via phone, text, and/or email prior to the pick-up date. Failure to respond within twenty-four (24) hours may result in cancellation of the order and forfeiture of the reservation deposit. Customer shall not initiate a chargeback under such circumstances.

Terms and Conditions of Service

1. Parties to Agreement

Melcore Auto Transport, a duly registered, licensed, and bonded property broker ("Broker"), hereby enters into this agreement with the undersigned individual or entity ("Customer") and the designated carrier company ("Carrier"). Customer authorizes Broker to arrange the transportation of the described vehicle(s) through a duly licensed and insured Carrier. This Agreement, along with any associated documents, constitutes the entire understanding between the parties and supersedes all prior verbal or written representations. Any amendment or modification must be in writing and signed by an authorized officer of Broker.

2. Pickup and Delivery Provisions

Carrier will make reasonable efforts to pick up and deliver the vehicle(s) as close to the specified address as legally and safely permitted. Where access is restricted (e.g., due to narrow streets, low-hanging branches or wires, or HOA limitations), Customer shall cooperate in selecting a mutually agreed-upon nearby location.

3. Scheduling Disclaimer

Broker will provide estimated pick-up and delivery windows. These estimates are not guaranteed and may be impacted by unforeseen events such as weather, mechanical failure, or road conditions. Broker shall not be held liable for any resulting delay, loss, cost, inconvenience, rental car, or accommodation expenses.

4. Vehicle Preparation

Customer is responsible for ensuring the vehicle is prepared for transport. This includes securing or removing all loose parts, spoilers, and non-permanent accessories. Any items detached during transport shall be the sole responsibility of the Customer, including resulting damage.

5. Alarm Systems

Customer must disable any alarm system or provide Carrier with instructions to deactivate it. Carrier may disable the alarm by any means if no instructions are provided and the alarm activates in transit.

6. Personal Property

Personal belongings are limited to 100 lbs, must be stored in the trunk, and must not include prohibited items (e.g., explosives, firearms, flammables, narcotics, legal documents, valuables, pets, plants, or contraband). Broker and Carrier shall not be liable for the loss, theft, or damage of any and all property and reserve the right to remove and dispose of such items without compensation.

7. International Shipments

For international transport, vehicles must be empty except for factory-installed equipment. Customer is responsible for providing accurate VIN, value, and necessary customs documentation. Broker may assist, but ultimate compliance is the Customer's obligation.

8. Oversize or Inoperable Vehicles

An additional surcharge will apply to all inoperable vehicles, as disclosed at the time of booking. Vehicles that are oversized, lifted, lowered, or otherwise modified (including but not limited to roof racks, oversized tires, extended bumpers, or non-standard dimensions) may incur additional fees based on the Carrier's requirements. It is the Customer's responsibility to disclose any such conditions at the time of booking.

Failure to accurately disclose that a vehicle is oversized, modified, or inoperable may result in:

Melcore Auto Transport shall not be held liable for delays or cancellations resulting from undisclosed vehicle conditions.

9. Carrier Assignment Notification

Once a Carrier is assigned, Broker will notify Customer via phone and/or email. Carrier contact details will be provided after confirmation.

10. Order Cancellation

If Customer cancels the order after Carrier assignment, the reservation deposit becomes non-refundable. Broker may cancel any order at its discretion.

11. Specialty Vehicles

Classic, antique, exotic, vintage, custom, and specialty vehicles may not be covered under standard cargo insurance. Customer is solely responsible for securing a separate "binder" policy to ensure coverage. Broker does not offer any cargo or liability coverage.

12. Vehicle Condition Reports

At both pickup and delivery, the Customer and Carrier shall complete a full vehicle inspection and condition report, which must be signed by both parties. This document serves as the official record of the vehicle's condition prior to and after transport and is essential for pursuing any damage claims with the Carrier's insurance provider.

The Carrier and Broker make no representations and bear no responsibility for the mechanical, electrical, or operational condition of the vehicle at any time. Neither party performs diagnostic evaluations or mechanical inspections, and therefore, shall not be held liable for any mechanical, electrical, or system failures that occur during or after transport, including but not limited to:

Additionally, Melcore Auto Transport (the Broker) assumes no liability whatsoever for damage to the vehicle's body, frame, undercarriage, interior, mechanical components, or electrical systems, whether known or unknown, visible or concealed, that may arise during transport.

The Customer is required to maintain full insurance coverage on the vehicle throughout the duration of transport. In the event the Carrier's insurance denies liability, the Customer agrees to seek compensation through their personal auto insurance provider.

13. Limitation of Broker Liability and Claim Responsibility

Melcore Auto Transport LLC ("Broker") acts solely as a transportation broker and does not transport vehicles or operate as a motor carrier. All transportation services are performed by independent, third-party motor carriers authorized by the Federal Motor Carrier Safety Administration.

The Broker shall not be held liable under any circumstances for any loss, damage, delay, or injury arising from the transportation of any vehicle. The motor carrier transporting the vehicle is solely responsible for all such claims.

Prior to dispatch, the Broker will provide the Customer, upon request, with the motor carrier's active certificate of insurance.

The Customer agrees to:

Melcore Auto Transport LLC does not provide cargo insurance. All cargo insurance is maintained by the motor carrier. The Broker has no responsibility for claim handling or payment.

All transportation charges and brokerage fees are due regardless of any claim.

14. Carrier Responsibility

Carrier assumes full responsibility for the vehicle upon completion of pre-inspection at pickup and relinquishes responsibility upon Customer's signature at delivery.

15. Acts of God and Preexisting Conditions

Broker shall not be held liable for damage caused by acts of God, environmental hazards, or preexisting mechanical faults in the vehicle.

16. Designated Representatives

In the Customer's absence, an authorized agent must be available to release and/or accept the vehicle at the designated locations.

17. Payment Terms

Customer shall pay a deposit to Broker as agreed. The remaining balance is to be paid to Carrier upon delivery via cash, cashier's check, or money order, unless otherwise agreed in writing. Personal checks and credit cards are not accepted unless pre-approved. Failure to remit payment may result in vehicle storage at Customer's expense.

18. Governing Law and Venue

This Agreement shall be governed by the laws of the State of [State]. Any disputes arising hereunder shall be adjudicated exclusively in the courts of [County, State]. The prevailing party shall be entitled to recover reasonable attorney's fees and legal costs, including appeals.

19. Failed COD Payment

If Customer selects Cash on Delivery (COD) and subsequently provides payment that cannot be processed (e.g., insufficient funds, canceled checks), Broker reserves the right to charge the remaining balance to the card on file. Customer waives all rights to chargebacks, disputes, or refunds for such charges.

20. Legal Compliance and Fraud Prevention

Broker may disclose Customer data to legal authorities in the event of suspected fraud or upon lawful request by such authorities.

21. Insurance Disclaimer

While each Carrier is expected to maintain cargo insurance of at least $100,000, Broker makes no guarantees and bears no liability for insurance claims. All claims must be filed directly with the Carrier.

22. Cybersecurity Disclaimer

While Melcore Auto Transport takes all commercially reasonable steps to protect its systems and customer information, including maintaining industry-standard cybersecurity measures, Customer acknowledges that no system is completely immune to unauthorized access or malicious activity. In the event of a cyberattack, phishing incident, or other unauthorized access to our accounts that results in the unauthorized dispatching of a Carrier, Melcore Auto Transport shall not be held liable for any resulting damages, including but not limited to vehicle theft, loss, or damage. These events are beyond the reasonable control of the Broker.

By using our services, Customer agrees to hold Melcore Auto Transport harmless in such cases and acknowledges that the Broker will make every effort to investigate and mitigate such incidents promptly.

For questions regarding these terms, contact us at info@melcoreautotransport.com.